Frequently Asked Questions & Policies
What is your shipping Policy?
Orders placed for prints will ship through FedEx to Canada and the United States. Orders take 2-5 business days to ship once the items leave the print lab facility. A tracking number will be emailed to you to follow your order's progress. Each print is packaged carefully so it arrives safely. International shipping may require additional processing and fees. If you are an International customer, please call my printing partner directly at 1-647-725-3433 or email firstname.lastname@example.org and ask about rates for shipping to your destination. Please include details regarding the item you would like to purcase from Sage & Balm such as size, medium, framing/matting, and photograph title. If you hit any snags, feel free to contact me directly at email@example.com.
What is your Policy on Returns/Exchanges/Refunds?
I want you to be 100% happy with your art print. If a print arrives damaged or has defects in the materials, please photograph the damages and email James at firstname.lastname@example.org to submit a claim. Damages include any tears, warping, fading, bubbling, scratches, or loose canvas. My print partner will reprint the damaged print and get it out to you ASAP.
How can I keep up with your new work?
You can sign up for my free email newsletter here!
I will not spam you! You'll find sales promotions and new works updated through the newsletter, and you can unsubscribe at any time. I will never sell your email contact to any third party.
Have more questions?
If you have other questions that aren't answered here, please click the CONTACT tab above, and ask me directly!